At Super Deals Health Club, we aim to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not happy with your order, we offer easy return and refund options. Please read our policy carefully to understand how to proceed with returns and refunds.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Timeframe: Returns must be initiated within 15 days of the delivery date.
- Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Returnable Items: Certain items such as perishable goods, health products, and personal care items may not be eligible for returns due to hygiene and safety concerns. Please check the product description for return eligibility before purchase.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email us at info@superdealshelthclub.com within 30 days of receiving your order. Include your order number, product details, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return shipping label and further instructions on how to send the item back.
- Shipping: Pack the product securely and send it to the return address provided. The customer is responsible for paying the return shipping costs unless the product is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you via email. If the return is approved, your refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method within 5-7 business days of return approval.
- Processing Time: It may take additional time for your bank or credit card company to process the refund.
Partial Refunds
In some cases, only partial refunds may be granted:
- Products returned with visible signs of use.
- Any item not in its original condition or missing parts.
- Items returned after the 30-day return window.
Exchanges
We only replace items if they are defective, damaged, or you received the wrong product. If you need to exchange your product for the same item, please contact us at [Insert Email] or [Insert Phone Number].
Non-Returnable and Non-Refundable Items
Please note that the following items are non-returnable and non-refundable:
- Gift cards
- Perishable goods
- Sale or clearance items
- Products purchased with special promotions (unless damaged or incorrect)
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or credit card company, as processing times can vary. If you’ve done this and still haven’t received your refund, contact us at info@superdealshelthclub.com for assistance.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been dispatched, the return policy will apply.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please get in touch with us at:
Super Deals Health Club
Email: info@superdealshelthclub.com